Your sales manager has asked you to take over management of a sale for a customer that was managed by a previous employee. You want to make sure everyone who views the Opportunity has full visibility to everything that has happened with the sale to this point and allow other staff to see that you are now managing the sale. How can you meet these needs in Microsoft Dynamics 365?
A. Email the new management information to everyone in the company.
B. Delete the Opportunity and recreate it.
C. Assign the record to yourself.
D. Assign the record to a team.
Answer: D
Question No : 2
You are the sales manager for a company that utilizes Microsoft Dynamics 365.Your sales department offers seasonal pricing on many of its products by using price lists which are then deactivated at the close of each season,Which two outcomes occur as a result of deactivating these price lists? Each selection represents a complete answer.
A. The prices are removed from the default price list field for all of the company s products.
B. Any pre-existing opportunities associated with those price lists will continue to use them.
C. Any existing sales transactional records will automatically be deactivated until a new price list is created.
D. Any existing sales transactional records will automatically associate with the default price list.
Answer: B,D
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Question No : 3
You are working with an organization that uses Microsoft Dynamics 365 and Microsoft Office 365. The organization communicates with their customers primarily via email. The organization is struggling with getting emails tracked in Dynamics 365 on the right records, and emails are often not tracked at all. Which feature should you recommend implementing to get visibility of untracked emails inside Dynamics 365 for relevant
A. Relationship Insights with Email Engagement
B. Relationship Assistant
C. Server-Side Synchronization between Microsoft Dynamics 365 and Exchange
D. Relationship Insights with Auto Capture
Answer: D
Question No : 4
One of your prospects is reviewing a quote you have provided and will be making a decision to either accept or revise your offer. You need to reflect the prospect's response by setting the quote status. Which two options can you use to achieve this goal? Each correct answer presents a complete solution.
A. Fulfilled
B. Won
C. Inactive
D. Draft
Answer: B,D
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Question No : 5
You have been hired to configure a new Microsoft Dynamics 365 implementation for a company. You need to create a business process flow that accommodates multiple work flows, based on a sen Which action will meet your need?
A. Add additional multiple linear business process flows.
B. Add stages to the linear business process flow.
C. Add branches to the business process flow.
D. Add multiple steps to the business process flow.
Answer: A
Question No : 6
You are working with the Microsoft Dynamics 365 for Phones app.You have created a new Opportunity to track information that could lead to a sale while visiting a customer and have a Business Process Flow at the Qualify stage. You need to be able to update the record with information for qualifying the Opportunity. What are three items you can capture on the Opportunity to help you manage this opportunity through to a sale? Each correct answer presents a complete solution.
A. tracking product returns
B. tracking activities related to the opportunity
C. tracking Invoice adjustment notes
D. tracking competitors
E. tracking the products in which the customer is interested
Answer: B,D,E
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Question No : 7
You are using Price Lists specific to campaigns. A campaign has recently ended, and you deactivated the associated Price List How are Opportunities. Quotes, and Orders with the campaign-specific price list affected by the deactivation?
A. Those that already have the deactivated Price List can continue to use the Price List as normal.
B. They will need to be manually updated with new the Price List when applicable.
C. Only Opportunities can continue to work with a deactivated Price List. Quotes and Orders require an active Price List
D. Orders require an active Price List All other types can continue to work if the Price List was added prior to deactivation.
Answer: A
Question No :8
You are using Microsoft Dynamics 365 on your tablet You need to be able to edit the opportunity records using Editable Grids on the tablet What do you need to do to enable Editable Grids on your tablet for opportunities?
A. You need to enable Editable Grids under Settings in the tablet client.
B. You need to enable Editable Grids under Options in the web client
C. You need to ask your system administrator to enable Editable Grids for tablets.
D. You need to ask your system administrator to enable Editable Grids for tablets.
Answer: C
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Question No : 9
You have been working with a potential customer for some company. You need to disqualify the lead in Microsoft Dynamics 365. time and learn that they are purchasing the product from another When disqualifying the lead, which option should you select?
A. Disqualify > Lost to competitor
B. Disqualify > Lost
C. Disqualify
D. Disqualify > Reject Lead
Answer: B
Question No : 10
You are a solutions architect for a sales organization that uses Microsoft Dynamics 365. The company has just acquired their first international client Which two configuration tasks will have to be made in order to accommodate the currency exchange between the two organizations? Each answer represents part of the solution
A. Assign the new customer a base currency.
B. A system currency must be added.
C. Assign the new customer a default currency.
D. A custom currency must be added.
Answer: A,B
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